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Terms & Conditions

Creative Engraving Ltd, owner of this Business Gifts Express Web site, will accept orders from this site on the understanding that the submission of said order is made on the basis of familiarity with, and acceptance of, these Terms of Service on the part of the customer. 

Pricing and Product Information

While The Owner makes every effort to ensure that price and product description details offered on this web site are accurate, errors and omissions may occur. To the fullest extent permitted in law, The Owner provides this web site and its contents on an 'as is' basis and does not represent or warrant that the information made available via this web site is accurate, complete or current. In particular, price and product availability information is subject to change without notice.

The Contract

The submission of an order via this web site constitutes an offer to purchase on the part of the submitter ('The Customer'). No contract shall subsist between The Customer and The Owner until The Owner confirms an order via email communication to The Customer. The prices applicable to this contract shall be the prices quoted in the email confirmation by The Owner. Prices provided in a written quotation from The Owner as a result of an inquiry to this Web site shall be valid for 30 days from the dispatch date of the written quotation.


Payment for goods and services provided by The Owner shall be made in advance of dispatch of the finished products. Payment may be made by credit card - Visa or Mastercard - via telephone to our sales department or online via our secure payment facilities from Sage Pay and PayPal. Please note also that your online credit/debit card details are never revealed to The Owner. Payment on Sage Pay and/or PayPal may be made in Pounds Sterling, US dollars or Euros. No goods will be shipped unless payment has been received in full. All goods shall remain the property of The Owner until payment has been received in full.

Shipping & Delivery

A table of shipping charges is provided on our Shipping information page. The customer shall be responsible for inspecting their goods on delivery and must inform The Owner of any defect or shortage in the order within seven days of receipt.

Returns Policy

The Owner operates a 'No Quibble' returns policy. We will refund or exchange any product bought via this Web site if it is returned - in a resaleable condition - within 28 days of purchase. Please note that products with a personalised engraving cannot be resold - under EU law you cannot cancel a contract for goods that have been personalised for your. For products that are eligible for return, the purchaser must bear the carriage costs of returning them. Cases in which items have arrived in a damaged or imperfect condition will be dealt with on a individual basis.

Privacy Policy

The Owner respects the privacy of its customers and does not pass, rent, sell or otherwise circulate customer personal details or email addresses to any third parties, including list brokers. Personal data collected as part of our checkout process is required purely to help process your purchases on this Web site. Personal data supplied as part of the payment process on Sage Pay or PayPal are subject to those providers' own strict Privacy Policy for all customers.